Shipping policy
We are committed to delivering your order in a timely and secure manner.
Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- You’ll receive a confirmation email once your order is shipped.
Shipping Methods
- We offer standard and expedited shipping options at checkout.
- Delivery times vary depending on your location and the selected shipping method.
Shipping Costs
- Shipping fees are calculated at checkout based on order weight, size, and destination.
- Free shipping may be offered on select products or promotions.
Tracking Your Order
Once shipped, you will receive a tracking number via email. You can track your order directly through our website or the carrier’s tracking page.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping charges may apply.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at support@greenrealgoods.com. We’ll work with the carrier to resolve the issue.
