Refund policy
At Green Real Goods, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- You may return most new, unused items within 30 days of delivery for a full refund.
- Items must be returned in their original condition and packaging.
- To initiate a return, please contact us at support@greenrealgoods.com with your order number and reason for return.
Non-Returnable Items
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., opened cosmetics, hygiene products)
- Customized or personalized products
- Sale or clearance items (if marked non-returnable)
Refunds
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact support@greenrealgoods.com.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
- For your protection, consider using a trackable shipping service or purchasing shipping insurance.
